Important Contact Information
Your community counselor should be your first contact if you need any kind of assistance. As the local representative for Au pair in America she is there to provide information and guidance to the au pairs in the cluster. If you cannot reach your community counselor or you would like to talk with another Au Pair in America Representative the following contacts are available to you:
Regional Program Manager
Each region of the United States has a regional program manager who is responsible for monitoring program rules and regulations and ensuring support for program participants. To reach your regional program manager call the Stamford office main number which is 1-800-928-7247. Ask to speak with your regional program manager.
24 Hour Support Every Day
A regional program manager is available at all times outside of office hours if there is an urgent matter that cannot wait for the office to re-open. To reach a regional program manager outside of 9am – 5pm office hours call 1-800-928-7247 and stay on the line until you hear the prompts to reach a representative who will be able to assist you.
Alternate Responsible Officer
The Au Pair in America head office has several staff who interact with the Department of State to monitor au pairs visa status while in the United States. You may reach one of them during office hours (9am – 5pm eastern standard time) by calling 1-800-928-7247.Insurance Questions
Any questions about medical insurance 1-800-303-8120 or email claimhelp@cultualinsurance.com
Department of State Helpline
The Department of state has a contact for au pair which is 1-866-283-9090 or you can also email them at jvisas@state.gov
911
If you have an extreme emergency where your personal safety is at risk please call the your local emergency services hotline by dialing 911. This will connect you with the local police, and fire and health emergency services. 911 can be call anywhere in the United states.
General Questions
For any general questions you can contact Au Pair in America by email at aupairinamericainfo@aifs.com and a member of staff will get back to you.